Refund policy

Return & Refund Policy

At 0808, we are committed to providing the highest quality specialty coffee. Due to the nature of our products, all coffee items are considered food products and cannot be returned or exchanged once delivered.

Returns

We do not accept returns for:

Opened coffee products
Used or damaged items caused after delivery
Change of mind purchases

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the product and packaging
A brief description of the issue

Once reviewed, we will offer one of the following, where applicable:

A replacement product
A full refund
Store credit

Order Cancellations

Orders may be cancelled only before they have been packed or shipped. Once an order has been been dispatched, they cannot be cancelled.

Refunds

If a refund is approved, it will be processed to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.